Mediated Communication (working title)
This developing series is about mediated conversation, particularly how communicating through email, text, and other screen interfaces can both help and hinder. Devices occlude complex feelings, making it impossible to read tone and body language. This distance can help establish and reinforce boundaries; it can also create conflict and feed insecurity by making it easier to project inaccurate feelings and intentions onto others.
William H. Whyte wrote, “The great enemy of communication, we find, is the illusion of it. We have talked enough; but we have not listened. And by not listening we have failed to concede the immense complexity of our society–and thus the great gaps between ourselves and those with whom we seek understanding.” While he was discussing communication in the context of corporate culture, the sentiment has broad application.